Social Media Breakfast Ottawa with IBM’s Delaney Turner
By Alexandra Reid
I sat down with Delaney Turner, IBM’s social business strategist, editor and engagement lead, to expand on some of the subjects he presented to the Social Media Breakfast Ottawa crowd yesterday morning.
According to Turner, our world is becoming smarter as it becomes more interconnected. Businesses must acknowledge that social media is at least partly responsible for bridging new connections and adapt their communications strategies to utilize these new channels to their best effect.
Turner said IBM employees are encouraged to participate on social media channels on behalf of the company, and take personal responsibility for their work. “Social media is like the phone,” said Turner. “Rather than restrict access, we’re going to treat people like adults and trust that they’re going to use it right for business.”
