With clients, you must sometimes be cruel to be kind
By Leo Valiquette
I recently worked on a client’s blog post that discussed how an IT project can easily stray far from its original problem statement as it moves through an RFP process and the creation of a statement of work to the point where it finally reaches the implementation stage. What seemed obvious at the outset sometimes gets lost in process and procedure and in the desire of any external vendor to protect its own interests.
Does this sound familiar?
