This is the first contribution to this blog by Associate Bob Bailly, a Calgary-based neuro-marketing practitioner.
By Bob Bailly
If you are interested in why people do what they do, why they buy what they buy, or why they behave like they do, then my contributions to this blog may be for you.
If you are interested in learning what science has to teach about the best ways to convince, communicate and motivate people, then you should also see benefit in future posts.
Or, if you’re intrigued with why the so-called smartest species on earth, whose rational thought is capable of glorious invention and sophisticated insight, is also prone to individual and group behaviour that is at times mind boggling, my posts will definitely interest you.
This is really all about you and how evolution has contrived you to be who you are, acting and feeling the way you do. It’s also about how to improve your business performance.
Ten years ago I thought knew a fair bit about marketing, I had studied brand management and, because I had spent 23 years in the advertising agency business, I believed I knew a lot about communication theory as I practiced my craft.
Ten years later, I’m not so sure.
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This is the first in a continuing series of articles that examine the state of the ecosystem necessary to successfully bring technology to market. Based on dozens of interviews with entrepreneurs, venture capitalists, angel investors, business leaders, academics, tech-transfer experts and policy makers, this series looks at what is working and what can be improved in the go-to-market ecosystem in the United States, Canada and Britain. We invite your feedback.
By Francis Moran and Leo Valiquette
“Companies that can’t clearly articulate their customer and market are not real serious companies, they are research projects … Engineering and marketing need to work together from the get go.”
So said Ronald Weissman in a recent interview. And Weissman should know. He is chair of the Software Special Industry Group at Band of Angels, Silicon Valley’s oldest angel investment organization. The Band has seeded over 200 companies in the past 16 years, yielding more than 40 profitable exits via acquisition and nine via initial public offerings on Nasdaq.
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By Francis Moran
For too long now, I have been painfully aware of just how dimly acquainted technology is with marketing.
I’ve heard all the usual reasons; hell, I’ve even subscribed to most of them myself at one time or another. But these excuses simply don’t hold up to scrutiny.
Technology companies tend to be engineering-driven and gears just don’t get marketing, goes perhaps the most common refrain. It’s true that most technology ventures are engineering ventures but I think marketers are letting themselves too easily off the hook by bleating that the engineers don’t understand what we do and that’s why they won’t support it. We’re supposed to be in the explanation and persuasion business; if we can’t explain ourselves to our own bosses and clients and persuade them why they should invest heavily in what we do, then we deserve the dim respect marketing so often seems to attract.
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By Leo Valiquette
The Canadian Tourism Commission (CTC) is one of Canada’s leading marketing organizations, tasked with making the most of the fact that, when it comes to having a globally recognized brand in the international tourism industry, Canada ranks number one.
CTC president and CEO Michele McKenzie spoke at the Ottawa Chamber’s monthly Eggs n’ Icons breakfast this morning about how the 2010 Winter Olympics in Vancouver served as a platform for promoting that brand to the world and how, in the Olympics’ “afterglow,” the challenge remains on how to capitalize on all that positive press.
International tourism is a huge and growing market. According to McKenzie, emerging economies are firing shots across the bow of traditional, more established tourism destinations that must scramble to maintain market share, redefine their messaging and ensure their brand remains visible in markets such as Brazil, China and Korea. These emerging markets are experiencing dramatic growth in the volume of outbound travellers versus “traditional” sources of foreign tourists, such as France, Germany and Great Britain.
While Canada has experienced steady growth in the volume of foreign visitors, 80 per cent of our tourism industry remains driven by domestic tourists. While this is a rich and valued customer base, McKenzie acknowledged, and rightly so, that it is limited, especially compared to a market such as China, which expects to have 100 million (yes, that number is correct) outbound tourists heading to international destinations by 2020.
As a big brand with a premium product to sell, we need to put ourselves on the radar of these huge new customer segments. As with any business, we can’t afford to keep most of our eggs in one basket. Market diversification is crucial to long-term sustainability.
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By Alexandra Reid
There has been a lot of discussion about the blurring lines between personal and professional use of social media. Many questions have been asked and proposed solutions have been fiercely debated: Should employees be restricted on how they use social media both personally and professionally? Should there be restrictions on how they speak about their employers or places of employment? Should corporate social media accounts be used for personal interaction, and what determines if a conversation has become too personal? Should employees even be allowed to use social media during work hours? What should the ramifications, if any, be if an employee speaks ill of his or her employers or place of employment?
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The saddest marketing story I’ve ever heard
January 24, 2011 by Francis Moran
I heard the saddest story the other day. A few years ago, we worked on the launch of a new personal finance website developed by a veteran personal financial advisor. The site was detailed, secure, incredibly useful and solved a sharp, expensive and disruptive pain that the advisor had been running up […]
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Zone5ive: The relevance of PR in the age of social media
January 21, 2011 by Alexandra Reid
By Alexandra Reid Yesterday’s Zone5ive was a hot ticket. In fact, the near-capacity crowd Tweeted about it so much it trended on Twitter. The event’s success can be owed to the fact that co-presenters, our own Francis Moran and Kathryn Schwab of Cyan Solutions, demonstrated what they were talking about by producing a content-rich presentation that […]
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Should you give your customers what they want?
January 19, 2011 by Linda Forrest
By Linda Forrest …rather than what they need? This question is inspired by Starbucks‘ announcement that Trenta-sized iced drinks are being introduced as a result of customer demand. These 31 oz. caffeinated beverages are still dwarfed by other options on the market – the Super Big Gulp comes to mind – but the supersizing of […]
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Create lasting impressions
January 18, 2011 by Alexandra Reid
By Alexandra Reid Last Saturday, I experienced one of the greatest excursions of my life: dog sledding down hills, through forests and over a frozen lake for an entire afternoon. It was a very cold day with heavy snowfall, so my boyfriend and I bundled up accordingly in balaclavas, long johns, layered shirts, snow pants, […]
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Should Amy Chua consider any publicity good publicity?
January 17, 2011 by Leo Valiquette
By Leo Valiquette More often than not, clients of inmedia will set their sights on coverage in a flagship business publication like the Wall Street Journal, Barron’s or Fortune. Sometimes a client has a story that would appeal to such a prestigious publication, other times they do not. There is also the matter of whether […]
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Some words hurt. Does that mean they should never be used?
January 14, 2011 by Francis Moran
By Francis Moran I really don’t know what I think about the recent editing of Mark Twain’s classic American novel Adventures of Huckleberry Finn to replace the offensive word “nigger” with the more prosaic “slave.” The objectionable word was common parlance when Twain wrote this masterpiece of life along the Mississippi River in the southern […]
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Questions about Quora’s usefulness for B2B companies
January 13, 2011 by Alexandra Reid
By Alexandra Reid Quora’s rise to popularity is abuzz on Twitter, blogs and other media sites as a surge of people are trying out the social networking tool for the first time. Poking around the site myself this past week, my first impressions found it to be rather unintuitive. It seems that I am not […]
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Are trade shows “back”?
January 12, 2011 by Linda Forrest
By Linda Forrest It’s been busy around these parts the past few weeks as we had several clients exhibiting at marquee trade shows, and our own Francis Moran attended these shows to support our clients and get a finger on the pulse of our clients’ industries. If his Tweet, upon experiencing Retail’s BIG Show, the […]
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The Future of A&R – Walabe : [...] http://francis-moran.com/marketing-strategy/top-10-questions-every-strategic-communicator-should-ask... [...]
Traditional Marketing is Dead – Long Live Bikini Waxer Marketing | Scalexl : [...] pointed out by Alexandra Reid on the Francis Moran website content marketing is becoming more and more like journalism. So, it is not just about the content, [...]
It’s Summertime…and the Networking is Easy? | THE MERRAINE BRAIN : [...] In fact, summer is perhaps one of the times least used to network, yet at the same time has shown to be the most productive time to network. People tend to be in a brighter mood compared to during the gloomy winters-especially where I am from in England! Networking needs to be fun and not approached as another chore, like mowing the lawn. (http://francis-moran.com/marketing-strategy/social-media-strategy-why-meeting-in-the-real-world-matt...) [...]