By Linda Forrest
Happy Playbook release day, everyone! Today is the fateful day when Canada’s own Research in Motion begins selling its long awaited Playbook tablet. You might have heard that this was coming, as the media has been very hungry for news on tablets set to compete with iPad; it’s a topic we’ve covered here as well. You might also have heard that RIM has had a series of PR, well, disasters leading up to this release: from on-camera CEO breakdowns, to a cavalcade of bad reviews that suggest the product is not yet ready for market. What should have been an exciting and positive time has instead become a challenging time poised to test the mettle of the company and affect its long-term reputation in a highly competitive marketplace.
The recent PR missteps have been documented extensively elsewhere so rather than repeat them here in-depth, let’s look at the Playbook story as a whole and see what lessons can be learned for other companies bringing technology to market.
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This is the 12th article in a continuing series that examines the state of the ecosystem necessary to successfully bring technology to market. Based on dozens of interviews with entrepreneurs, venture capitalists, angel investors, business leaders, academics, tech-transfer experts and policy makers, this series looks at what is working and what can be improved in the go-to-market ecosystem in the United States, Canada and Britain. We invite your feedback.
By Francis Moran and Leo Valiquette
It’s fitting that we follow up last week’s post on the strategic value of marketing in its purest sense as a process for enabling customer validation and iterative product development with a definition of this thing called lean startup.
Strategic marketing is a fundamental aspect of the lean startup methodology, a methodology first defined by Eric Ries almost three years ago. And lean startup itself as a process for bringing technology to market warrants careful consideration by any entrepreneur in the socially enabled age of Web 2.0.
It’s fitting because just this month, Ries updated his definition of lean startup based on how the concept has evolved since it was first coined.
Ries defines lean “in the sense of low burn. Of course, many startups are capital efficient and generally frugal. But by taking advantage of open source, agile software, and iterative development, lean startups can operate with much less waste.”
He also defines lean startup as an application of lean thinking, which at its most basic is about maximizing the value you provide to your customers while minimizing waste in your organization. If it ain’t focused on delivering value to the customer, get rid of it.
Ries further defines a lean startup as one that is powered by these drivers:
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By Alexandra Reid
Earlier this week, we explained that so many startups fail because they adopt a “build it and they will come” mentality and neglect to define the market opportunity for their products. In an even earlier post, we looked at the findings of two studies into the factors that contributed to the demise of 50 startups. In both studies, issues related to market research and customer engagement ranked high among the reasons for startup failure.
As a community manager, I can’t help but draw parallels between these reasons for startup failure and the reasons they also fail at social media. I’ve seen and read about many startups that build social media accounts and then sit back and wait for their communities to build themselves. Sure, this method may work for well-established brands like Coca Cola and Disney that have developed loyal communities outside their online accounts. But for developing startups, waiting for a community to build itself is, quite frankly, wishful thinking and a waste of valuable time and opportunity.
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By Francis Moran
There may be few products more reduced to commodity status than mass-produced beer. (As Monty Python almost said, “Why is mass-produced beer like making love in a canoe? They’re both fucking close to water.” The Python troupe, in the wonderful Hollywood Bowl rendition of their famous “Australian Philosophers Drinking Song,” were actually lampooning American beer, but I think the line holds up.) Still, this doesn’t prevent the big beer companies from constantly trying to introduce new elements they hope will boost their brand’s share of market by a percentage point or two. Who can blame them? Gain even one-tenth of a percentage point in new market share in Canada and you’ve boosted your revenues by some $90 million.
And so we have seen refinements of almost every sort imaginable. Ice beer, dry beer, lime-infused beer, beer in tall cans, cans that tell you when the beer is cold — countless such iterations have come and gone. You know one brewery has tripped onto something that’s working when all the rest pile on.
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As part of our ongoing series examining the ecosystem necessary to bring technology to market, we asked Nick Quain co-founder and CEO of CellWand, to share some of his insights as an entrepreneur who has successfully brought technology to market. This is the first of his commentaries and we welcome your feedback.
By Nick Quain
They are becoming the adages of management gurus and startup experts everywhere. So many popular catch phrases, they make your head spin.
Build a great team.
Know the right people.
Learn from the experts.
Manage your people.
All young business leaders need to learn how to do these things, right?
I say wrong.
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What the Chilean miner rescue capsule can teach us about bringing technology to market
April 12, 2011 by Linda Forrest
This past weekend, my family went to the Canada Science & Technology Museum. I’m ashamed to admit that I hadn’t been there since I participated many, many moons ago in Encounters with Canada, but was pleasantly surprised that some of the things I remembered and liked were still there but that most of the museum had been updated since my last visit, nearly 20 years ago […]
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For the last time, they won’t come just because you’ve built it
April 11, 2011 by Francis Moran
“Companies that can’t clearly articulate their customer and market are not real serious companies, they are research projects … Engineering and marketing need to work together from the get go.”
We began this series a couple of months ago with this timeless quote from Band of Angels’ Ronald Weissman. It strikes to the heart of what all of us here take as gospel […]
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Don’t worry: It’s only your reputation on the line
April 08, 2011 by Anil Dilawri
Have you ever seen a bad presentation before? Of course you have, everyone has. The next time you see a bad presentation, and I’m guessing it will be soon, take 20 seconds and write down three adjectives to describe the presenter […]
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Top social media trends 2011: Interview with Dave Fleet of Edelman
April 07, 2011 by Alexandra Reid
Dave Fleet, Vice President of Digital at Edelman’s Toronto office, and I sat down after his Social Media Breakfast Ottawa presentation to discuss some of the top social media trends that business can expect to come to fruition in 2011 […]
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We’re under NDA, right?
April 06, 2011 by Phil Newman
“OK. Tuesday at 2:30. Great, see you then. We’ll get our NDA over to you guys … yeah, it’s mutual … we can talk more freely about how things could shape up between us. OK, Tuesday it is.”
Sounds fine, doesn’t it? Countersigned NDA filed in the company’s records, check. Possible collaboration with the guys at XYZ Corp., check. Mutual NDA that states what’s ours is ours, check […]
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The leading news release solution
April 05, 2011 by Linda Forrest
Francis has always been a stickler about not filling client releases with meaningless buzzwords, and rightly so. There are some words and phrases used to market technology that are overused and virtually meaningless. Chief on this list? “Solution.” His dislike for this word is well documented – even on this blog, in this earlier post […]
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March Roundup: Do you have the right stuff to get technology to market?
April 04, 2011 by Alexandra Reid
Thank you for being with us for the second month of our new blog. In case you missed any posts, here is a recap, beginning with, in chronological order, our special reports on getting technology to market, Incubation, Entrepreneurs with the right stuff and Words of Wisdom […]
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Words of wisdom: Another look in the mirror
April 04, 2011 by Francis Moran
As we have said before, entrepreneurs must have a vision that will stretch the boundaries of what they know and challenge what they believe is attainable. They must be willing to seek the outside counsel and feedback that will reveal the weaknesses in themselves, their teams, their technology and their paths to market. It’s difficult to overcome a weakness […]
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By Linda Forrest
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The Future of A&R – Walabe : [...] http://francis-moran.com/marketing-strategy/top-10-questions-every-strategic-communicator-should-ask... [...]
Traditional Marketing is Dead – Long Live Bikini Waxer Marketing | Scalexl : [...] pointed out by Alexandra Reid on the Francis Moran website content marketing is becoming more and more like journalism. So, it is not just about the content, [...]
It’s Summertime…and the Networking is Easy? | THE MERRAINE BRAIN : [...] In fact, summer is perhaps one of the times least used to network, yet at the same time has shown to be the most productive time to network. People tend to be in a brighter mood compared to during the gloomy winters-especially where I am from in England! Networking needs to be fun and not approached as another chore, like mowing the lawn. (http://francis-moran.com/marketing-strategy/social-media-strategy-why-meeting-in-the-real-world-matt...) [...]