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Remember the digital paper trail

• Posted by Linda Forrest
• March 22, 2010
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By Linda Forrest

This past week, the news was filled with stories about people behaving badly and reminders that electronic communications leave a digital paper trail a mile long.

Personally, I feel so badly for Sandra Bullock being humiliated as she was by her philandering jerk of a spouse, having recently pronounced in front of the world and Barbara Walters how he “has her back.” Well, he had someone else’s front, it seems. And she was happy to spill all her beans and text messages to the highest bidder.

Tiger Woods, whose shoddy attempts at reconciliation with his audience through the media have been ripped apart by PR experts, has just hired a renowned sports crisis communications expert to help him crawl out from under the recent release of his disgusting text messages to a porn star with whom he had dalliances.

The trustworthiness of tattoo covered strippers and porn stars really took a hit this week…

The chair of the Toronto Transit Commission, having already dropped out of that city’s mayoral race because of his affair, has now been discovered to have charged the city of Toronto for a cab ride he took to meet his mistress. Torontonians, already demanding his resignation as head of the beleaguered TTC, are now even more riled up.

While these particular individuals behaving badly have made many egregious personal decisions, it’s astounding to think that it never occurred to them that their text messages and receipts wouldn’t come back to haunt them. In this digital era, almost everything we do is recorded, logged and accessible to refer back to, especially emails, texts, blog posts, Tweets… More than once, this has been advantageous to me when a client or a reporter claims, “I never said that” or, “I never approved that” and I have the email to refer back to. (Thank heavens I’m an electronic packrat!) This can, as we’ve seen this week, work against you if you’ve got something to hide or if you’re trying to cheat the system in some way.

First, don’t be a jerk. Straighten up and fly right; if your moral compass is way off (personally or professionally) you’re bound to get caught sooner or later. Recognize the immeasurable damage that will be done to your brand, your professional standing, your employer and employees, and others if you make terrible decisions and get caught red-handed. Is it worth it? Really?

Second, don’t put anything in writing you wouldn’t stand behind later on. There have been plenty of misguided, poorly conceived reactionary news releases or statements made by executives that have haunted them for years. Don’t be that guy or gal.

Linda Forrest

Posted in:

• Public and media relations
• Random thoughts

Spelling and grammar count, folks

• Posted by Linda Forrest
• March 08, 2010
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By Linda Forrest

This is the second installment in an unintentional series: Blog posts about holidays for which Hallmark doesn’t make a card. Yet. (Grammar Girl made an e-card, however.)

Thursday last week was National Grammar Day in the U.S., a nascent holiday devoted to furthering proper usage of the English language. Because let’s face it, most of us, intentionally or not, make a dog’s breakfast of the English language in casual usage certainly and, more troubling still, in our professional capacities as well. I fear that microblogging and texting are making the problem worse, not better. Any platform that encourages one to drop vowels altogether is fundamentally adverse to proper usage of English.

As we’ve written about previously, we here at inmedia are unabashed word nerds and philologists who love a good pun and get downright angry at the routine butchering of our parent tongue. To give you some idea of how pervasive the love of language is at inmedia, several years ago at Christmas, grammar themed novelty t-shirts were exchanged, completely coincidentally.

Earlier this week, there were egregious errors in major media that caused my blood to boil. National superhero Sidney Crosby had his name spelled incorrectly on the web site of a major media outlet, this after he won Canada the gold medal in what’s sure to go down as a national sports highlight for all time. There were other misspellings I came across as well, obvious mistakes that two seconds of editing would have caught.

While the media don’t always get the facts right, it’s unforgivable that they don’t use proper spelling and grammar at all times. Everyone needs an editor. It’s a fact. There are people that are employed solely to review copy for mistakes at most media outlets; USE THEM.

For non-journalist types, a best-practices approach to writing would dictate that you write to the best of your ability, make use of available tools like spell-check, and then run your content past another human as another set of eyes can often catch thinkos or typos that spell-check cannot.

Linda Forrest

Posted in:

• Public and media relations
• Random thoughts
• Social media

New Ottawa angel organization takes flight

• Posted by Leo Valiquette
• March 04, 2010
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By Leo Valiquette

Last week, a new angel investing network launched in the National Capital Region to support new business initiatives, mentor the next generation of entrepreneurs, and of course, generate great returns for investors.
The Capital Angel Network (CAN) is an informal network sponsored by the National Angel Capital Organization (NACO) where angels can view potential investments and discuss them as a group. The goals are to increase the quantity, quality, and success of angel investments in Ottawa, to create a greater pool of capital for innovative start-up companies and to complement existing angel groups.

Laurie Davis, a long time angel investor in the Ottawa area and a member of CAN’s board of directors, took a few moments to share his thoughts.

What was the impetus behind the creation of this new network?

Davis: I meet with entrepreneurs all the time and they tell me they have a great deal of trouble raising money. It’s always been difficult, but much more so in recent times for various reasons. It takes a lot time and effort to find enough angels to give you the amount of money you need. So if you can gather a number of angels together in a group, it saves the entrepreneur a lot of time and effort.

From the angel’s point of view, I enjoy working with others in a group and hearing their perspectives on things before agreeing to commit money.

What are your key objectives and goals?

Davis: Obviously this is only a useful exercise if companies get funded. In the end, the goal is to have people fund companies they find useful and interesting. We are going to track what happens and see if by the end of the year we have four or five companies that have been funded.

How is CAN different from other angel investor organizations that we have seen in Ottawa over the years, such as Purple Angel, Band of Scoundrels and the Ottawa Angel Alliance (OAA)?

Davis: I am a member of Purple Angel, a founder of OAA and friends with members of Band of Scoundrels. What are we doing different? We got some feedback when OAA wound down that there wasn’t much appetite for a formal organization. With OAA, you had to pay membership dues and commit to a certain level of investment. People didn’t like that level of formality. The bottom line is to try something different until you find something that works. The challenge of course, is to make sure you have real investors, as opposed to the room getting filled up with lawyers, accountants and other service providers looking for business. With the informal model that becomes a little harder, but we’ll be watching it.

Where do you think we have the most significant gap in turning great ideas into competitive commercial products that make it to market?

Davis: In general we have people who know how to go about building a product, but that whole go-to-market strategy, to know how to get a product to customers and to identify real customers – that’s the problem we have.

How will CAN help early stage companies overcome this hurdle?

Davis: We are not going to be tackling it directly. The key thing is, if you have a group of smart people in a room, the expectation is that someone will step up and help. The whole idea of angel investing is not to just provide money, it is to get involved and help where you can. We hope to see a lot of that.

What do you think of Terry Matthews’ recent announcement of his new commercialization fund?

Davis: It all helps. None of us are competing. There is a problem out there that needs to be solved and anything that can be done to solve it is a great benefit to the community.

What is the future of the venture capital model?

Davis: I wish I knew. It certainly is not pretty out there right now. If you look at it from an entrepreneur’s perspective, it is painful. And they are trying to address that by creating companies that need less capital. There are some businesses that you can launch with a few hundred thousand dollars, but others you simply can’t without tens of millions of dollars – and those are the companies no one wants to start right now. This is a huge problem and I don’t know how it’s going to be resolved. There is talk that institutional investors will invest directly in companies, as they once did – that would certainly help, but I haven’t seen this happen so far.

Leo Valiquette

Posted in:

• Startups
• Technology marketing

Own the (tech marketing) podium

• Posted by Francis Moran
• February 26, 2010
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By Francis Moran

We’re not big television watchers in our household but like many families in Canada and around the world, we’re putting in a fair bit of time these days with the world’s second-largest (after football’s World Cup) sporting extravaganza, the Olympics. One night last week, it was the women’s halfpipe competition that had my wife and me most excited and the no-holds-barred attitude of these brilliant athletes, plus the controversial “Own the Podium” program that has Canada’s Olympians focused far more on winning than on merely participating and doing well, got me thinking about the pursuit of excellence in other arenas. Like tech marketing.

Let me explain.

The eventual winner of the women’s halfpipe, Australian boarder Torah Bright, fell on the first of her two runs. On the second run, Bright was the very first in the field of competitors to hit the pipe and she nailed an amazing routine and scored a dazzling 45.0 out of a possible 50 points to seize first place. It was then up to the rest of the women, including two highly favoured American competitors, to put in runs that would score better than that.

And here’s where I saw something in many of these athletes that technology companies would do well to emulate. They refused to hold back, to give up in the face of seemingly unbeatable competition, or to tone down their routines so they could finish safely, but in second. The outcome was that nearly all the heavily ranked favourites crashed in the pipe as they did the only thing they could do — pull out all the stops in a high-risk, go-for-broke, all-or-nothing shot at first place.

The same shoot-for-the-stars mentality is behind Canada’s “Own the Podium” program, a well-funded $145-million, pursuit of excellence that set as the target for Canada’s team in these Winter Olympics nothing less than first place in the overall medal standings. It reflected an audaciousness that is terribly uncommon for Canadians in almost all walks of life and it’s been drawing criticism here at home from people who say it’s unsporting of us and even that it puts undue pressure on the athletes. As the prospects of our team achieving that goal became ever slimmer this past week, the chorus of criticism swelled even louder.

I have to say that this sort of winning-is-somehow-un-Canadian attitude infects far more than our sports; it most certainly infects technology entrepreneurs in this country.

Far too many new technology companies play it far too safe. They husband their resources and set far-too-modest objectives for themselves for fear of failure. Here are two critical lessons they could learn from the Olympics.

1. Like the women who followed Torah Bright into the halfpipe, go for broke. Sure, you might well crash and burn, but you’ll do so quickly, the practice will stand you in good stead for your next run for gold and if, like all the women I saw, you come up with a smile on your face and a gleam in your eye that can only come from knowing you gave it your all, everyone who backed you on this crashed run will back you on your next attempt.

2. Set what former Tundra CEO Jim Roche likes to call “big hairy audacious objectives,” just like the Canadian Olympic Committee did with its “Own the podium” program. Was it too audacious an objective now that it has been proven to have been too ambitious? Not in the least. Coming up short doesn’t mean we failed; it most certainly doesn’t mean we shouldn’t have set that objective in the first place. It means that in sports, as in business and most every other aspect of life, the competition can still win no matter how well you play. And who knows how many of the athletes who did win medals and who turned in personal bests did so because they were inspired by this objective?

The bottom line is that if you don’t think you can win, you won’t.

Francis Moran

Posted in:

• Technology marketing

Reflections on a social media initiative for PR pros

• Posted by Linda Forrest
• February 23, 2010
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By Linda Forrest

Last Friday was Help A PR Pro Out day.  (Did you get my card? Hallmark truly does make one for every occasion…)

This event, which spins its name from a wildly popular site that provides reporters with sources for pieces they’re working on, aimed to knit together top PR talent looking for work and employers seeking talent. By all accounts, it seems to have been a success.

Here’s the official mission statement of what’s sure to become a recurring event: “Help a PR Pro Out Day is designed to help connect PR job seekers with employers looking for top talent. On Friday, February 19, from 10 am – 2 pm CT PR bloggers, agency leaders, and PR professionals from across the country will donate their time and talents to help fellow PR pros connect with employers as part of the first-ever event.”

Although I’m not in the market for a job, it’s nice to see the PR community working together to help those who may have lost their jobs in the recent downturn to find fulfilling work in their field, or providing those with legitimate talent with the virtual introduction that they need in order to move their careers to the next level.

For too long, to me at least, it has seemed that PR professionals are very territorial and secretive about sharing their contacts and about extending a hand to their fellow practitioners.

When I was a PR professional in the music business, just as my involvement in the industry was winding down, I and a number of other colleagues formed an informal, regular get together to chat, share and support one another. For so many years, we’d been competing with one another and guarding our contacts and insider information with ferocity. When we broke down those barriers and began communicating with one another, we found that we had tapped into a wonderful resource where we could share ideas, develop strategies and heck, even find opportunities for one another’s clients to work together. When we stopped feeling threatened by one another, we recognized the synergies that existed and determined how best to exploit them, which, in the end not only benefitted us, but our clients as well.

Three cheers to the organizers of the event; here’s hoping that this marks a turning point in our industry and that we learn to better collaborate with one another, whether it’s over a social media channel or a pint at the local watering hole.

Linda Forrest

Posted in:

• Public and media relations
• Social media